Download PDF, 570 KB
Utilities Online
How Utilities Compete on the Web to Capture and Retain Customers
“The dynamics of online competition are affecting the gas and power retail markets. The number of different offers, their widespread accessibility and increasing energy costs has caused a transformation in customers' behavior that is already noticeable in other industries. [...]
Download PDF, 172 KB
New GDP guidelines: looking beyond
Regulatory changes of Good Distribution Practice (GDP) of Medicinal Products increase complexity
In 2013, the EU-guidelines on GDP of Medicinal Products for Human Use have been augmented: Now for example, the required storage conditions of pharmaceuticals are to be maintained during transportation. In addition, new requirements apply concerning cleanliness and security of any intermediate storage facility. Although increasing complexity these specifications create space for opportunities such as differentiation or benefit from cost advantage over competition. [...]
Download PDF, 825 KB
Launch excellence for new medicines
Global challenges require new approach for market entry
After years of low productivity, R&D in leading pharmaceutical and biotech companies is starting to deliver on its promises and the number of New Molecular Entities (NMEs) approved by the US FDA has leveled out. Once approval has been gained there needs to be a launch. However, complexity of global market access has substantially increased. In this viewpoint, Arthur D. Little assesses the key success factors for launch excellence in times of global market access challenge. [...]
Download PDF, 843 KB
A Glint in the Eye of the Customer
Outstanding “Wow-Effects” Through an Innovative Customer Journey
Today, differentiation from competitors by just delivering a failure-free customer journey across all touch points is not enough anymore. Companies need to take Customer Experience Management (CEx) to the next level and surprise customers with outstanding “wow-effects”. [...]
Download PDF, 0.9 MB
Energy Efficiency
Capture growth while managing the risk of over-engineering
There is a clear trend towards improved energy efficiency in industrial products and systems. The trend is driven more by market factors than by governmental intervention. Leading companies are setting energy efficiency targets and launch development programs to deliver more energy efficient products and systems. [...]
Download PDF, 1.0 MB
Inbound Supply Chain Development: being in charge beyond the first supplier interface
How to develop lean and agile supply chains
As manufacturing companies shift towards buying on a system level rather than component level, driven by outsourcing and low cost sourcing strategy, the inbound supply chain becomes somewhat of a “black box” with little transparency beyond the first tier supplier interface. [...]
Download PDF, 456 KB
Why invest in China now?
The path to success in the fast growing market
In the last decade, China has become an essential player in the world’s economic landscape and has been the favored investment target for countless companies located in the mature markets. Although China has been a driver of economic success for most of these companies, [...]
Download PDF, 1.9 MB
Innovating for Increased Public Transport
Why system innovation is needed to double the market share of public transport
Doubling the market share of public transport by 2025 is an ambitious objective. It is however a must for many cities worldwide to avoid urban mobility chaos. We argue that the objective is realistic, but will not happen overnight and not by a single stakeholder. [...]
Download PDF, 1.0 MB
“Make IT Faster, Better, Cheaper”
IT Industrialization as a Performance Booster
IT units have always been under pressure, but in recent years the bar has been raised even higher. The business imperative to reduce costs, expedite time to market and increase service quality at the same time are particularly a challenge for IT organizations with heterogeneously grown environments and a resulting variety of operated infrastructure. [...]
Download PDF, 626 KB
Telco and Utility: Friend or Foe?
How telecommunication companies and utilities fight to capture a share in smart energy
The energy market is undergoing a tremendous transformation. All parts of the electricity value chain are on their way to becoming “smart”. This creates new market opportunities – and players are evolving to take advantage of them. [...]
Social Media: | Services: |Bookmark Arthur D. Little